Penny Reed, Dental Growth Officer

Programs

Find the right program for the room.

Every program is built for office managers and the practice leaders they work with, and adapts for study clubs, full practice teams, and DSO leadership. Filter by audience to see the strongest fits.

Signature Programs

Culture & Growth Mindset

A Culture Program with an Angry Puppet

Featuring The Bitter Baby®

Meet The Bitter Baby®, a lovably grumpy puppet who gives voice to the why-bother mindset every team meets. Teams learn to name it, laugh at it, and choose a growth mindset on purpose.

Best forOffice Managers, Leadership Teams, Entire Practices, Study Clubs

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
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Patient Experience

Driving Case Acceptance

More Disney. Less IRS.

Case acceptance grows from trust, communication, and culture. How teams create patient experiences that feel more like Disney than the IRS.

Best forDoctors, Treatment Coordinators, Clinical Teams, Study Clubs

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
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Practice Growth

The Five Keys to Growing Your Dental Business

From Busy to Intentional Growth

Sustainable growth comes from intention more than hustle. The leadership, communication, and operational shifts that help practices grow with purpose.

Best forPractice Owners, Office Managers, Dental Teams, Study Clubs

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
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Dental Wired Differently: The AI Series

The Culture Program

Culture Eats AI for Breakfast

The AI is ready. Is your team?

Two practices can buy the same AI tools and get completely different results. The difference is culture.

Best forOffice Managers, Practice Owners, Team Leads, DSO Leadership

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
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The Productivity Program

Get Your Software Off the Bench

Same software. Different results.

Most practices already pay for AI and automation tools their teams use at a fraction of what those tools can do. Here is the game plan.

Best forOffice Managers, Practice Owners, DSO Operations Leaders, Multi-Location Groups

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
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The Patient Communication Program

Don't Let the Bot Have All the Personality

Your AI can book the appointment. Your team earns the loyalty.

Patients welcome AI, as long as it feels personal. Where AI serves best, where a human voice matters most, and how to build warm handoffs.

Best forOffice Managers, Administrative Team Members, Treatment Coordinators, Practice Owners

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
View program

Signature Workshop · The Human Edge

AI Can't Do This Part

Leading Your Team Through the AI Revolution

The full Dental Wired Differently series in one hands-on session, with a personal 30-day action plan for every attendee.

Best forOffice Managers, Practice Leaders, DSO and Group Operations Leaders

  • Session 60 min
  • Interactive workshop 90 min
  • Half-day intensive 3 hours
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Additional Program

Revenue Cycle

How to Get Paid for What You Do

Everyone on the team influences the revenue cycle.

Getting paid begins long before treatment is complete. The key moments where the right steps and the right conversations make all the difference.

Best forPractice Owners, Office Managers, Administrative Team Members

  • Keynote 60 min
  • Extended session 90 min
  • Half-day workshop 3 hours
View program

Planning a meeting for 2027 or 2028?

Share the date, the audience, and the format you have in mind. Penny responds personally.