A Culture Program with an Angry Puppet

Culture starts in the mind long before it shows up in the schedule. Meet The Bitter Baby®, a lovably grumpy puppet who gives voice to the stuck, why-bother mindset that quietly visits every team. When a team can name that voice and laugh at it together, real change begins.

Teams learn to catch a negative mindset early, choose a growth mindset on purpose, and carry that fresh energy into every patient, every huddle, and every change. Behind the fun sits a practical, measurable framework for building the one thing systems alone cannot create: a team that shows up ready to grow.

Attendees practice naming The Bitter Baby® moment out loud, replacing a limiting belief with a growth-minded response, and coaching one another through change with warmth and humor. They leave with daily habits of appreciation and coachability that keep the whole team encouraged, resilient, and ready for whatever the day brings.

It is memorable, so teams put it to work the very next morning.

Attendees will be able to:

1. Recognize The Bitter Baby® mindset the moment it appears, in themselves and in one another
2. Choose a growth mindset on purpose to turn everyday challenges into momentum
3. Apply the inner shift that moves a team from resistant to receptive
4. Build daily habits of appreciation and coachability that sustain a positive culture